Ran a surprise throughput check at 2:14 p.m. and a kid loudly announced, “She’s measuring how slow we are!” Meanwhile I’m holding a clicker and a stopwatch like a game show host, trying to shave 30 seconds off dispatch. What’s your best guest one-liner while you’re fixing their wait?
When a kid yells that, I lean into the game-show bit: with the clicker and stopwatch at 2:14, I say, “Last train did 1:58 — can your row beat it?” and it turns guests into helpers stowing bags and buckling fast. Works best when a second op handles questions so you don’t get bogged down; you comfortable trying that during those 30‑second shave pushes?
Quick example: I make them the ‘assistant host’ and have them call, ‘Backpacks low, bars down’ for their train, then give a big cheer if we land under 2:00 — guests start self-policing fast. @simonB44, have you tried a mini whiteboard with the last two times? I skip the cheer on stacked cycles so it doesn’t hype the platform too much.