A 64oz lemonade went airborne by the carousel at 2:10 p.m., so I had the crew do our smile-and-slide routine — cones out, big smiles, quick sweep — and it somehow turned into a guest conga line. Do your teams ever lean into the spectacle to keep spirits up, or is that just our Saturday solution?
and it somehow turned into a guest conga line. Do your teams ever lean — we do, but we cap it at 45 seconds so ops can reset fast. When a 64oz goes airborne at peak like your 2:10 by the carousel, we trigger a 20-second clap track, cones out, one host leads a quick “watch your step” call-and-response, then hard cut to sweep to avoid slips.
My take: I’d lean toward the simplest next step and see if it changes anything this week — if not, you’ve got a clear case to escalate. What would block you from trying that?
Quick example: we cue a 20‑second ‘cleanup bop’ on the zone speaker and have one Greeter lead a “wave-and-walk” away from the splash while Custodial cones and sweeps; then we flash a two-hand ‘show’s over’ to cut it. @leahR020 your 45-sec cap tracks — do you trigger it by radio code or a light cue?
@janeP79 After a 64oz splash, we trigger a quick ‘Oops!’ sting and give stickers. Only if queues aren’t backing up.