I’m adding one role to cover ultra-last‑minute requests (think 6:15 a.m… tarmac meet-and-greets and after-hours suite turnarounds), and I’m torn on base-plus-bonus vs. hourly with on-call stipends. For those coordinating exclusive experiences, what pay range and perks have kept great people, and do you tie bonuses to CSAT or revenue?
Hourly + on-call wins for 6:15 a.m. tarmac chaos: $30–$38/hr, $350–$500 on-call per week, 4‑hr minimum for any call 10p–7a, OT at 1.5x. > and perks have kept great people, and do you tie bonuses to We’ve kept great folks with 6–8% quarterly tied to CSAT and first‑response time, plus ride credits and SIDA badge costs covered; revenue bonuses skew unfair on suite flips — what market are you in?
But i’d keep it hourly with stipends like @aiden62, but add a ‘fatigue floor’: any pre‑dawn tarmac meet-and-greet or after‑hours suite turnaround auto‑triggers a late start or comp day within 7 days, plus paid car service. In LA/NY I’ve kept folks at $32–$40/hr with a $400 standby, phone + Global Entry/SIDA covered; if you insist on base+bonus, target $70–$80k with a 10% SLA/CSAT kicker tied to <15‑min first response, not revenue. Do you already have airport badging sorted for them?
The game‑changer for us was a primary/backup on‑call ladder: primary $400/wk, backup $150, plus a $125 incident bonus whenever an “under‑90‑min turnaround” hits SLA; quarterly bonus is SLA/CSAT‑weighted, not revenue. If you stay hourly, this keeps coverage predictable without overspend on quiet weeks — does your volume support two tiers?