Many parks offer internal training or outside courses. Have you taken one that made a difference?
I took an ‘outside course’ on service recovery last winter (about $49), and the one thing I kept was a 10-second triage: echo the guest’s ask, give a specific time promise, then take one visible step immediately (even just radioing ops on channel 2)… Did your internal training give you a pocket prompt to keep it consistent? It cut heat-of-day line complaints because people heard a plan, but it fades unless leads reinforce it in pre-shift role-plays.